In RAG, the model's knowledge can be updated from documents provided in context. This leads to cases of conflict between the model's parametric knowledge and the contextual information, where the model may not always update its knowledge. Previous work studied knowledge conflicts by creating synthetic documents that contradict the model's correct parametric answers. We present a framework for studying knowledge conflicts in a realistic setup. We update incorrect parametric knowledge using real conflicting documents. This reflects how knowledge conflicts arise in practice. In this realistic scenario, we find that knowledge updates fail less often than previously reported. In cases where the models still fail to update their answers, we find a parametric bias: the incorrect parametric answer appearing in context makes the knowledge update likelier to fail. These results suggest that the factual parametric knowledge of LLMs can negatively influence their reading abilities and behaviors.

Question answering models commonly have access to two sources of "knowledge" during inference time: (1) parametric knowledge - the factual knowledge encoded in the model weights, and (2) contextual knowledge - external knowledge (e.g., a Wikipedia passage) given to the model to generate a grounded answer. Having these two sources of knowledge entangled together is a core issue for generative QA models as it is unclear whether the answer stems from the given non-parametric knowledge or not. This unclarity has implications on issues of trust, interpretability and factuality. In this work, we propose a new paradigm in which QA models are trained to disentangle the two sources of knowledge. Using counterfactual data augmentation, we introduce a model that predicts two answers for a given question: one based on given contextual knowledge and one based on parametric knowledge. Our experiments on the Natural Questions dataset show that this approach improves the performance of QA models by making them more robust to knowledge conflicts between the two knowledge sources, while generating useful disentangled answers.